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Custom Development

One well-built system before ten fragile ones

We design and build AI and automation systems on the cloud you already run. Cost control, security and monitoring go into the first version, not a cleanup project a year later.

Why most AI builds disappoint

Agents are powerful, and they are expensive to run badly. Anthropic reports that its agents use about 4 times the tokens of a chat interaction, and its multi-agent systems about 15 times. It says multi-agent setups pay off only when the task's value is high. Source: Anthropic Engineering, "How we built our multi-agent research system", Jun 2025

They also fail in predictable ways. The MAST study analyzed more than 1,600 traces across 7 multi-agent frameworks and identified 14 distinct failure modes. Source: Berkeley et al., "Why Do Multi-Agent LLM Systems Fail?", arXiv:2503.13657 And Gartner predicts that over 40% of agentic AI projects will be canceled by the end of 2027. That is a prediction, not a measured result. Source: Gartner press release, Jun 2025

What we build

AI assistants and chatbots

tied to a clear outcome, with a known cost per conversation resolved and tight limits on what data they can see.

Retrieval and data access

that lets AI use your documents and systems without opening them to everyone.

AI gateways and model routing

that send each task to the right-sized model and give you spend by team, product and workflow.

Agents and integrations

including MCP connections, hardened with authentication, least-privilege access and isolation.

Workflow and process automation

with or without AI, where a simple automation does the job better.

Monitoring and evaluation

so you can see quality, cost and failures in production.

How a build runs

Scope

We agree on the business outcome, the owner, the success measure and an operating estimate before any code is written.

Design

A reference architecture covering data access, identity, security, monitoring and cost guardrails. Reviewed with your team.

Build and measure

Delivered in working increments, measured against the baseline we agreed, and handed over with documentation your team can run.

Redesign the workflow, not just the tool

McKinsey finds AI high performers are about three times more likely to redesign workflows. Source: McKinsey, "The state of AI in 2026", Aug 2026 That is a planning and architecture job, so every build starts with the workflow, not the model.

Built to be owned by you

  • Documented and handed over.
    Your team or your integrator can run and extend what we build.
  • Separate from advice.
    Build work runs on its own statement of work. If we are also your CAIO, we tell you up front when we recommend building something ourselves.

How engagements are scoped

Every engagement is scoped and fixed in a written Statement of Work before any work begins. It sets out what is included, who will do the work and how long it runs, so there are no surprises. It starts with a short conversation about your goals, followed by a written proposal for your review. Every build runs on its own Statement of Work.

Baseline

A fixed-scope design: architecture, operating estimate and build plan. Scoped in your Statement of Work.


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Retainer

Ongoing build and improvement capacity each month. Scoped in your Statement of Work.


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Embedded

A dedicated build effort for a platform or multi-team rollout. Scoped in your Statement of Work.


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Build the AI worth what you pay for it

Tell us the outcome you need. We will tell you whether to build, buy, or stop.

Book a scope call →